How refunds, cancellations, and project decisions are handled across our service engagements
This page explains what qualifies for a refund, when it may not apply, and how we approach client protection fairly.
Key policy areas
Refund eligibility
When refunds may apply
Timeline and process
How requests are reviewed and handled
Exceptions
Cases where refunds may not be available
If you are unsure where your case fits, contact us before assuming anything. We would rather clarify than create confusion.
At FluxSites, we aim for every project to feel transparent and fair. If a project cannot proceed as planned, this policy explains how refunds are considered and what you can expect.
Read this before making a payment so you know the timelines, eligibility rules, and who to contact. If anything is unclear, talk to support first—we are happy to clarify.
Decision Window
Full refund available if you cancel within 24 hours of payment before kickoff.
Smart Review
Requests are analyzed by our team within 3 business days for total fairness.
Direct Payout
Money returns to your original source within 10 days of approval.
Refund Pathways
Cases qualifying for returns
- Cancellation within 24h of payment (pre-kickoff)
- Deviation from agreed project scope
- Irresolvable technical delivery issues
- Administrative or duplicate payment errors
Policy Boundaries
Cases not eligible for refunds
- Active work has commenced and drafts delivered
- Strategic shift or change of mind after kickoff
- Delays caused by missing client feedback
- Final delivery matches agreed milestones
- Non-refundable 3rd party costs (Domains/Hosting)
Process
How to request a refund
Simple, time-boxed steps so you know what happens when.
Contact support
Email support@fluxsites.me with order ID, reason, and proof of payment.
Review in 2-3 days
We verify eligibility against this policy and may request clarifications.
Payout in 7-10 days
Approved refunds are released to the original payment method with a receipt.
Partial Refunds
In cases where work has already commenced but the project cannot be completed due to circumstances beyond our control, a partial refund may be issued based on:
- The amount of work already completed
- Resources and time invested in the project
- Any deliverables or designs already provided to you (these must be unused if a refund is issued)
- Third-party costs incurred (domains, hosting, premium plugins, etc.)
The refund amount will be calculated fairly and transparently, with a detailed breakdown provided to you.
Important Notes
- Processing Time: Refunds typically take 7-10 business days to appear in your account after approval, depending on your bank or payment provider.
- Non-Refundable Fees: Third-party costs such as domain registration, SSL certificates, premium themes, plugins, and hosting fees are non-refundable.
- Ownership Rights: If a refund is issued after deliverables have been provided, you must cease all use of those materials and return or delete them.
- Final Decision: Our company reserves the right to make the final decision on refund eligibility based on the circumstances of each case.
- Disputes: If you disagree with our refund decision, you may escalate the matter as per the dispute resolution process outlined in our Terms & Conditions.
Need Help with a Refund?
Our support team replies within 24 hours on business days. Share your project ID and payment reference so we can resolve your request faster.