Refund Policy
Your satisfaction is our priority
Last Updated: December 5, 2025
At Web Development Company, we strive to deliver high-quality website design and development services that meet your expectations. However, we understand that circumstances may arise where a refund is necessary.
This Refund Policy outlines the conditions under which refunds may be issued, the refund process, and important timelines. Please read this policy carefully before purchasing our services.
Refund Eligibility
When you may be eligible for a refund
Eligible for Refund
- Project cancellation before work has commenced (within 24 hours of payment)
- Failure to deliver services as outlined in the agreed project scope
- Technical issues on our end that prevent project completion
- Duplicate payment made by error
Not Eligible for Refund
- Work has already commenced and initial designs/mockups have been delivered
- Change of mind or business direction after project initiation
- Project delays caused by client's failure to provide required materials or feedback
- Website has been completed and delivered as per agreement
- Domain registration, hosting, or third-party service fees
How to Request a Refund
Follow these simple steps
Contact Us
Send a refund request via email to our support team with your order details, reason for refund, and any supporting documentation.
Review Period
Our team will review your request within 2-3 business days and verify eligibility based on this policy.
Approval & Processing
If approved, refunds will be processed to the original payment method within 7-10 business days.
Partial Refunds
In cases where work has already commenced but the project cannot be completed due to circumstances beyond our control, a partial refund may be issued based on:
- The amount of work already completed
- Resources and time invested in the project
- Any deliverables or designs already provided to you
- Third-party costs incurred (domains, hosting, premium plugins, etc.)
The refund amount will be calculated fairly and transparently, with a detailed breakdown provided to you.
Important Notes
- Processing Time: Refunds typically take 7-10 business days to appear in your account after approval, depending on your bank or payment provider.
- Non-Refundable Fees: Third-party costs such as domain registration, SSL certificates, premium themes, plugins, and hosting fees are non-refundable.
- Ownership Rights: If a refund is issued after deliverables have been provided, you must cease all use of those materials and return or delete them.
- Final Decision: Our company reserves the right to make the final decision on refund eligibility based on the circumstances of each case.
- Disputes: If you disagree with our refund decision, you may escalate the matter as per the dispute resolution process outlined in our Terms & Conditions.
Need Help with a Refund?
Our support team is here to assist you with any refund-related questions or concerns. Contact us and we'll respond within 24 hours.